Particle · particleindia.com

Shipping & Returns Policy

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Shipping & Returns Policy

Last updated: June 2026 · Applies to all orders on particleindia.com

🚚 Dispatch

Within 1–2 working days of confirmed payment

🕗 Delivery

7 to 10 working days after dispatch

📍 Coverage

Pan India delivery to all serviceable pin codes

💰 Shipping Cost

Free shipping on all orders across India

❌ Returns

Not accepted except for manufacturing defects or wrong items (Proper Proof needs to be provided)

✅ Refund

Initiated within 2 working days of receiving the product post approved return receipt

Our Pricing & Return Policy

Particle sells directly to you from our own website at prices significantly lower than our marketplace listings — often 30% to 60% below marketplace MRP. This direct-to-customer pricing model means we are unable to bear the cost of return logistics for size exchanges or change-of-mind returns.

We therefore do not accept returns or size exchanges on orders placed on particleindia.com. We strongly encourage you to check the size chart on each product page carefully before placing your order.

Exception — Manufacturing Defects & Wrong Items: If you receive a product with a manufacturing defect, a damaged item, or a product different from what you ordered, we will accept a return and process a full refund. Please contact us within 3 days of delivery with your order number and photographs and other proofs of the issue.

Order Processing & Dispatch

Once your order is placed and payment is confirmed, we process and dispatch within 1 to 2 working days. Working days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive a dispatch confirmation with tracking details once your order is handed to our delivery partner.

Note: During sale periods or high-demand launches, dispatch may take up to 3 working days. We will notify you of any delays via email or WhatsApp.

Delivery Timeline

Delivery is completed within 4 to 7 working days from dispatch. Remote locations and the North East may take 2 to 3 additional working days. Our delivery partners are reputed pan-India courier companies.

Pin Code Serviceability & Undeliverable Orders

We deliver to all serviceable pin codes across India. If your pin code is not serviceable, we will notify you within 2 working days and initiate a full refund.

If an order cannot be delivered due to an incomplete or incorrect address, our courier partner will attempt delivery up to 3 times before returning the shipment. We will contact you to arrange re-delivery. If re-delivery is not possible, a refund will be processed after deducting applicable re-shipping charges.

Shipping Charges

Free shipping on all orders across India. No delivery charges are added at checkout. The price shown on the product page is the final price you pay.

Accepted Payment Methods

All payments are processed securely through Razorpay, an RBI-authorised Payment Aggregator. We accept:

UPI

Google Pay, PhonePe, Paytm, BHIM & all UPI apps

Cards

Visa, Mastercard, RuPay & American Express

Net Banking

All major Indian banks supported

Wallets

Paytm Wallet, Mobikwik & other supported wallets

Security: We do not store your card or payment credentials. All payment data is handled directly by Razorpay in compliance with RBI guidelines and PCI-DSS standards.

Cancellation Policy

Orders can be cancelled only before dispatch is booked. Once dispatch has been booked with our courier partner, cancellation is not possible. To cancel before dispatch is booked, contact us immediately on WhatsApp at +91 96199 72872 or at care@particleindia.com with your order number. Cancelled orders are refunded in full within 2 working days.

Returns — Manufacturing Defects & Wrong Items Only

As stated above, we do not accept returns for size exchanges or change-of-mind. Returns are accepted only in the following cases:

⚠ Manufacturing Defect

Stitching defect, fabric tear, or quality issue present at the time of delivery

⚠ Wrong Item Delivered

You received a product different from what you ordered

Return requests must be raised within 3 days of delivery by contacting us on WhatsApp (+91 96199 72872) or at care@particleindia.com with your order number and clear photographs of the defect or incorrect item.

Return conditions: The product must be unused, unwashed, and in original condition with all tags and quality seals intact. Products that have been worn, washed, altered, or damaged after delivery will not be accepted.

Refund Policy

Once an approved return is received and inspected, a refund will be initiated within 2 working days to the original payment method. Allow 3 to 7 additional working days for your bank or payment provider to reflect the credit.

Refunds for cancelled orders (before dispatch) are processed within 2 working days of cancellation confirmation.

Grievance Officer & Nodal Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed the following officer for consumer grievance redressal and regulatory compliance:

Grievance Officer & Nodal Officer

M Dubey — Proprietor, MD Ventures (Particle)

D3 Plaza – Unit No. 5, Ground Floor
Bhumi World Industrial Park, Pimpalas
Thane Bhiwandi – 421302
Maharashtra, India

✉ care@particleindia.com
📞 +91 96199 72872

Complaints acknowledged within: 48 hours
Complaints resolved within: 30 days