Privacy Policy

Overview

Particleindia.com recognises the importance of maintaining your privacy. We value your trust and appreciate you shopping with us. This policy describes how we collect, use, and protect user information on www.particleindia.com.

This Privacy Policy applies to current and former visitors to our website and to our customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information We Collect

Contact Information

We may collect your name, email address, mobile number, phone number, street address, city, state, pincode, country, and IP address.

Payment & Billing Information

We may collect your billing name, billing address, and payment method when you make a purchase. We never collect your credit card number, expiry date, or any card details on our website. All card and payment information is obtained and processed securely by our payment partner, Razorpay.

Information You Post

We collect information you post in a public space on our website or on a third-party social media site belonging to Particle.

Demographic Information

We may collect demographic information about you, your product preferences, purchase history, or other information provided during use of our website or as part of a survey.

Technical & Usage Information

If you use our website, we may collect your IP address, browser type, the site you came from, time spent on our website, pages accessed, and the type of device or operating system you are using.

How We Collect Information

Directly from you

When you buy a product, register on our website, post a query, or contact us by phone or email.

Passively

We use tracking tools including Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about how you use our website.

From third parties

If you use an integrated social media feature on our website, the third-party social media platform may provide us with certain information such as your name and email address.

How We Use Your Information

To contact you

To confirm purchases, send order updates, or for other promotional communications.

To respond to your requests

To confirm your registration, verify your address, or respond to customer queries.

To improve our products and services

To customise your experience and display content based on your preferences. We may combine information from you with information from third parties to improve our offerings.

For security purposes

To protect our company, customers, and website from fraudulent activity.

For marketing

To send you information about special promotions, new products, or offers we think may interest you. You may opt out of marketing communications at any time.

For transactional communications

To send emails or SMS related to your account or purchases.

Sharing of Information

Service providers

We share information with vendors who help us manage our registration process, payment processors, or transactional message processors. Some vendors may be located outside India.

Delivery partners

We share your address and order details with courier and delivery companies responsible for fulfilling your order. These partners use the information as described in their own privacy policies.

Business partners

We may share information with third-party partners who provide or sponsor promotional events on our website. Partners use the information as described in their own privacy policies.

Business transfers

If part or all of our business is sold or transferred, customer information may be included as part of that transaction.

Third-Party Websites

If you click on a link to a third-party website, you may be taken to a website we do not control. This Privacy Policy does not apply to those websites. We recommend reading the privacy policy of any external website carefully. We are not responsible for the practices of third-party sites.

Log Files

As is standard practice for most websites, we automatically gather and store certain information in log files. This includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law, or when we believe disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you here, by email, or via a notice on our homepage. Please review this policy periodically to stay informed.